Laura MacIntyre recently joined DIMONT, a leading provider of insurance claims adjusting and collateral loss mitigation services to the residential mortgage and auto lending industries, as Chief Revenue Officer. In her new role, she will be responsible for the Dallas-headquartered company’s key growth areas, including sales and marketing. As a leader, MacIntyre has led the financial growth and expansion of multiple companies during her career spanning more than 25 years. Most recently, she served as Director of Sales and Operations at DocMagic, where she grew the revenue and market share of the company while successfully deploying their digital strategy to the marketplace. MacIntyre also led significant growth revenue at Fidelity National Financial and Lender Processing Services where she served as COO for both companies.
Where do you see the industry heading in terms of technology?
I've been in this industry for 20 plus years, and I believe that as the pressure on our industry to cut costs and be more efficient increases, the industry will have to start thinking in terms of path-breaking technology. Today, there’s a lot of technology out there, but the implementation and operationalizing of that technology is sometimes very hard to consume because manual processes have been embedded in organizations for so long. Making those paradigm shifts to adopting new technology can prove to be a challenge for many companies in our industry. We are trying to help these organizations with loss drafts processes and some of our other unique technology offerings. I think these products augment and help all our customers achieve optimization, digitization, efficiency, and increased output at a lower cost.
Is the industry still feeling the impact of the recent hurricanes, and what other trends do you see impacting mortgage professionals this year?
It has been a long time since we’ve seen national disasters on the scale we saw in 2017. With all the disasters that have happened in the recent months, the industry will feel the effects harder than they have in the past since it was caught off guard and is now catching up to address claims of homeowners affected by these calamities. It will be interesting to see how we get through the pipeline in the coming months, but I think it was a good reminder for all of us in the industry to make sure we have the proper contingencies in place to manage such events, because, to be sure, there will be more in future.
However, I do believe that the pipeline is open again and people are getting back to normalcy, which is also good for the industry because we need consistency and to move ahead after this disruptive period of time.
Can you tell us more about your role as Chief Revenue Officer?
DIMONT has prepared for significant growth in 2018, and my experience in the mortgage industry brings a lot of relationships, innovation, and technology to the table. My role is to assist and lead the team and organization to achieve its goals, as it moves into making additional product service offerings available to our customers to help grow the business. We believe we are the leaders in this space and my role is to recognize or materialize DIMONT’s vision and goals.
What are the most challenging and exciting aspects of this job for you?
From a personal perspective, the challenging aspect is making very good decisions around helping our customers. For example, some of the new products and services that DIMONT has to offer are new to the industry from a technology perspective. Many customers have been doing some of these items manually. So, the challenge will be to demonstrate and showcase the offerings to ensure our customers can take advantage of these new products and services and make sure that we can market in a way that develops and brings value to our customers.