Fannie Mae has awarded U.S. Bank Home Mortgage with the 2017 Servicer Total Achievement and Rewards (STAR) recognition in two categories: General Servicing and Solution Delivery. This is the second consecutive year that Fannie Mae has recognized the bank’s mortgage servicing division as a STAR Performer in both categories.
U.S. Bank received high marks for loan administration, customer service, collections, loss mitigation operations, retention, and liquidation.
“U.S. Bank is proud to be recognized as a STAR recipient for the second year in a row. We take pride in knowing that our customers see us as a trusted partner in their mortgage financing decisions,” said David B. Little, EVP of consumer and mortgage servicing. “We are dedicated to providing excellent customer service that enables homeowners to manage their investment worry free.”
The STAR Program is a performance management and recognition program based on a consistently applied framework to clearly define industry standards and leading practices. The program seeks to align servicer performance with Fannie Mae’s goals, provide a consistent methodology for measuring servicer performance, reduce Fannie Mae’s credit losses by setting targets/expectations, understand and communicate leading practices across the servicing community, and identify and recognize the highest performing servicers.The Fannie Mae STAR Program supports the industry by establishing a transparent and formal framework to recognize the agency’s servicing partners for their competency, capacity and overall performance
Minneapolis-based U.S. Bancorp is the parent company of U.S. Bank National Association, the fifth largest commercial bank in the United States. The company operates 3,067 banking offices in 25 states and 4,771 ATMs and provides a comprehensive line of banking, investment, mortgage, trust and payment services products to consumers, businesses and institutions.