Florida-based Black Knight, Inc. [1] has introduced LoanSphere Servicing Digital [2], a new solution to help mortgage servicers deepen customer relationships and increase retention. LoanSphere Servicing Digital delivers detailed, timely, and highly personalized information to customers about the value of their homes and how much wealth can be built from these real estate assets. A consumer-centric solution, this interactive tool gives customers the ability to easily perform tasks and find information related to their mortgages, while providing a platform for continual engagement between servicers and their customers.
“Our goal with LoanSphere Servicing Digital is to give our servicing clients an engaging, consumer-centric tool for customer retention,” said Anthony Jabbour, CEO of Black Knight. “For many people, a house is the single greatest asset they’ll ever own. With that in mind, and employing a ‘design thinking’ approach, we’ve developed a solution that lets our clients provide their customers with ongoing, detailed information about their loans and homes, as well as the tools to help manage the wealth they have built in their homes.”
Offering useful information specific to a customer’s mortgage, property, and local housing market, LoanSphere Servicing Digital gives customers the tools to make more informed financial decisions related to their homes. In delivering this information, Black Knight draws upon the servicer’s data via the company’s comprehensive, end-to-end LoanSphere MSP system, as well as Black Knight’s industry-leading property records database; advanced analytics; and automated valuation models. The app—which features loan, home, and neighborhood dashboards—presents information in a clear, intuitive design, with easy-to-use navigation that has been built for and tested by consumers.
“Increasing engagement and providing tools that add value are key to deepening the servicer-customer relationship,” said Joe Nackashi, President of Black Knight. “By providing anytime, anywhere access to an array of customer-specific information and functionality, LoanSphere Servicing Digital enhances the consumer’s servicing experience and adds value on an ongoing basis, which results in higher retention rates.”
LoanSphere Servicing Digital provides customers with easy access to specific information about their mortgages, such as type of loan, interest rate, and estimated PMI drop date. It allows mortgage customers to make payments, view detailed payment history, and perform other self-service functions within the application. Customers can also explore various “what-if” scenarios, including options for building equity more quickly or the relative benefits of paying down or refinancing their loan. In addition, LoanSphere Servicing Digital provides up-to-date and valuable neighborhood information, such as recent sales, local school data, and demographics, as well as transaction and lien history on the property.
The white-labeled solution can be branded to match the servicer’s brand identity and will be offered as both a native mobile app and responsive web design. By providing loan and home information to customers wherever they are, when they need it most, LoanSphere Servicing Digital helps servicers regularly engage customers with insightful, value-add information that enhances the borrower relationship and supports customers’ financial well-being.