Tag Archives: J.D. Power

J.D. Power’s latest U.S. Mortgage Origination Satisfaction Study examined a number of factors, including communication, digital channels, and level of trust, to gauge customer service levels. Which lender took the top ranking this year?

According to a new report by J.D. Power, mortgage lenders are struggling to stand out as demand continues to plummet and rates increase, resulting in higher customer expectations and increased competition.

The right mix of tech and a human touch was found to appease the majority of consumers in a new poll evaluating U.S. mortgage companies.

Many consumers are seeking alternatives to the traditional HELOC. What is pushing them away?

Is the human element taking a backseat in the ever-evolving landscape of digital technology? A deeper look at the changing face of customer satisfaction.

As borrowers look at using technology for a seamless mortgage loan processing experience, is it time for lenders to invest in getting that tech formula right?

The mortgage industry is embracing digital technology, but is it actually speeding up the origination process? Customers aren’t so sure.

Avoid the hard sell when a customer is choosing a mortgage product and focus on assisting the customer in making the best decision to gain customer loyalty.

Contrary to some reports in the mortgage industry that customer experience investments are unnecessary and unprofitable, a recent study indicates that investing in the customer experience does pay off for mortgage servicers.

Quicken Loans, Inc. ranked the highest in terms of customer satisfaction among all primary mortgage servicers for the second consecutive year, according to the J.D. Power 2015 U.S. Primary Mortgage Servicer Satisfaction study released Thursday.