Tag Archives: Quicken Loans

According to Change Sciences' findings, mortgage sites as a whole are "less usable" than sites providing traditional e-commerce offerings, such as Amazon and Walmart. Compared to other financial sites, mortgage domains rank about average; they fall short when put against personal finance sites. "Many mortgage sites are missing an opportunity to establish a meaningful rapport with mortgage shoppers," Change Sciences said in its report.

Customer satisfaction with mortgage loan originators reached a seven-year high this year with Quicken Loans earning the highest ranking for the fourth year in a row, according to the J.D. Power 2013 U.S. Primary Mortgage Origination Satisfaction Study. Five originators earned scores above the industry average. Topping the list was Quicken Loans with a score of 841 out of 1000. The remaining four lenders to outrank the industry average are BB&T (798), U.S. Bank (783), PNC Mortgage (778), and Chase (773).

When it comes to next year's regulatory obstacles, CEOs and senior executives from the mortgage industry's biggest players agree on one thing: Education will be key to keeping business going. In a panel at the 2013 Realtors Conference and Expo, high-level names from Quicken Loans, Wells Fargo Home Mortgage, JPMorgan Chase, and Bank of America discussed the qualified mortgage (QM) guidelines. While the initial implementation of these rules is expected to restrict lending in the short-term, panelists agreed that business should even out.

The Mortgage Bankers Association (MBA) announced the nomination of Quicken Loans CEO Bill Emerson to be its vice chair for the 2014 membership year.

Ally Bank has reached an agreement with Quicken Loans to sell the last of its remaining mortgage servicing rights (MSRs) portfolio.

The Los Angeles Times obtained more than 1,600 pages of FDIC settlements from 2007 through 2013 addressing a variety of behaviors (ranging from reckless lending to inflated appraisals). According to the report, many of these settlements went unannounced, sparing the institutions from negative attention. These "no-press-release arrangements" sometimes help FDIC close deals with defendants in the least costly manner possible.

Quicken Loans Inc., the largest online mortgage lender and third largest lender in the country, announced the launch of its Bring It Home sweepstakes, in which the company will pay five peoples' monthly mortgage bills each time NASCAR driver Ryan Newman finishes among the top five in a Sprint Cup Series race.

Mortgage origination volume continued to climb in 2012, according to data from Mortgage Daily's 2012 Mortgage Lender Ranking. According to data collected from surveys, earnings filings, and other public disclosures, loan volume across all lending firms grew 30 percent annually in 2012. In the fourth quarter alone, Mortgage Daily reports residential originations coming in around 3 percent above third-quarter volume. Year-over-year, Q4 saw mortgage production grow 17 percent.

Business boomed at Quicken Loans in 2012, the Detroit-based company announced. Quicken closed more than $70 billion in home loan volume throughout 2012, a 133 percent increase over the previous record of $30 billion set in 2011. The company also nearly doubled its number of full-time team members over the year and now employs more than 8,000 in offices in Detroit, Cleveland, and Scottsdale, Arizona, including almost 900 technology-related positions.

The Mortgage Bankers Association (MBA) has assembled a GSE Single Family Task Force to revisit the association's 2009 proposal for the future of the secondary market and to further discourse on this topic. The task force will work in two phases. First, they will review the 2009 position and determine potential issues during a transition. Next, they will put together a "roadmap" for the transition.