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Eye on the Industry: Updates on Carrington, Ellie Mae, and More


From new technology platforms for lenders to events to honor our veterans, get the latest buzz on the mortgage industry in this weekly update.

To address the changing needs of digital homebuyers, Ellie Mae, a cloud-based platform provider for the mortgage finance industry, has announced the general availability of Encompass Consumer Connect, part of Ellie Mae’s Consumer Engagement Suite of solutions along with Velocify by Ellie Mae, Encompass CRM, and Encompass Direct Mail. Today’s homebuyer is over three times more likely to find their lender online versus just five years ago and over 60 percent of homebuyers in America today expect to apply for and complete their home loan application completely online, Ellie Mae said in a press release. “We wanted to give our customers the ability to interact with us the way they wanted to interact with us,” said Brandon Durham, Product Support Manager, Homeowners Financial Group. “With Encompass Consumer Connect, if they want to sit in a coffee shop and apply online, or upload documents from their phone, we wanted to give them that option. If they want to sit across the desk and have someone personally guide them through every step, they could do that too. Encompass Consumer Connect lets us utilize an interview-style application with icons and pictures. It’s very user-friendly, written in everyday language.”


Carrington Charitable Foundation (CCF), the nonprofit organization of The Carrington Companies, hosted its second annual Gala on June 16, 2018, to raise funds to support CCF’s critical and innovative programs that provide “mobility, stability, purpose and prosperity” for veterans returning from post-September 11 battlefields. The event was held at the historic Belle Haven Club in Greenwich, Connecticut. “We are deeply grateful to our donors for their continued generosity and support of our mission,” said Shelly Lawrence, Executive Director of Community Relations, Carrington Charitable Foundation. “Our commitment to supporting America’s military heroes is ongoing and unwavering. The proceeds from this year’s Gala will do much to support CCF’s mission and the wounded Veterans we serve.”
The evening’s events were emceed by Rick Sharga, Carrington Mortgage Holdings EVP, featured live and silent auctions, and wine cork pull. Guests bid on items including an exclusive vacation in Positano, Italy, and a wine tasting trip in Napa Valley. Gala guest speakers included four U.S. Veterans who spoke about their personal experiences with CCF’s Signature Programs.


a360inc, a 100 percent employee-owned holding company that provides technology, practice management, outsourcing, title, compliance, and consulting solutions for the legal and mortgage servicing industries, has announced the launch of the organization’s new website, a360inc.com. The all-new, solutions-centric website is now the online home for well-known default servicing industry brands including CaseAware, the industry’s most prominent case management software system for creditors rights’ law firms, and Firm Solutions, the industry’s leading practice management, outsourcing, and consulting services provider. “Since our formation as an Employee Owned Company in January 2017, a360inc has been intensely focused on the execution of our strategy to become the industry’s premier technology and outsourcing provider for law firms and their business partners,” CEO Scott Brinkley said. “The recent consolidation of our brands and go-to-market initiatives under the a360 banner is a major milestone for the group and further refines how our clients, markets and business partners view and understand our value proposition. Through our acquisitions over the last few years, we have built a meaningful suite of solutions in the technology, outsourcing (LBPO), title search, compliance, and general consulting arenas.”


Franklin American Mortgage has announced a new and improved customer application platform. According to the Tennessee-based lender, this digital experience makes it easier than ever for homebuyers to submit all required documentation when applying for a loan from their mobile device or desktop computer. Through this application system, borrowers have the option to submit documentation on their schedules, including on nights and weekends. Recent studies have shown that the streamlined process allows up to 80 percent of borrowers to complete their applications in just one sitting. Additionally, borrowers can directly link their financial accounts to the portal, giving loan officers and processors the access they need to quickly verify income information. “Homebuyers and loan officers have suffered for too long with passing large amounts of paperwork while trying to coordinate their schedules to finish an application. As a technology-driven company, we knew there had to be a better way and integrating our tools with Blend’s digital platform simplifies the entire process with transparency,” said Matt Rider, CIO at Franklin American Mortgage. “We take great pride in our commitment to exceptional customer service and this is just the first piece of the digital transformation underway at Franklin American Mortgage.”

About Author: Radhika Ojha

Radhika Ojha is an independent writer and editor. A former Online Editor and currently a reporter for MReport, she is a graduate of the University of Pune, India, where she received her B.A. in Commerce with a concentration in Accounting and Marketing and an M.A. in Mass Communication. Upon completion of her master’s degree, Ojha worked at a national English daily publication in India (The Indian Express) where she was a staff writer in the cultural and arts features section. Ojha also worked as Principal Correspondent at HT Media Ltd and at Honeywell as an executive in corporate communications. She and her husband currently reside in Houston, Texas.

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