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Expert Insights: Thomas Showalter, Founder and CEO, Candor Technology

This piece originally appeared in the December 2021 edition of MReport, available here.

Thomas Showalter is Founder and CEO of Candor. He has held a variety of key executive C-suite executive roles over his years in the industry across a variety of firms, including Digital Risk, CoreLogic, First American, Loan Performance, Experian, and several boutique data and analytics firms. Showalter’s background also includes a stint at NASA, where he developed a variety of aerospace technologies for use in civilian and military aircraft, as well as the former Space Shuttle program.

Candor recently announced that it has secured $12.5 million in a Series A investment, a move made to further enhance the company’s patent-pending Loan Engineering System, designed to conduct a full-file credit risk assessment, and make income, asset, and lending decisions, backed by a defect policy. Behind Candor’s Loan Engineering System is its own Mortgage Decision Science, a specialized form of machine intelligence to analyze problems, take steps to resolve problems. Candor’s Mortgage Decision Science technology leverages a patent pending logical infrastructure comprised of nearly 40,000 decisioning steps.

MReport recently had the opportunity to chat with Showalter about how this infusion of capital will benefit Candor, advancements with its Loan Engineering System, and the customer base they serve.

How did Candor’s latest round of funding come about?
Over the past two years, we were approached by several investors. Very few understood the full possibilities of our Loan Engineering System (LES). The few that did were more interested in quickly running up our value, and reaching a liquidity event. That’s what made dealing with Arthur Ventures so appealing. Arthur Ventures is an early growth capital firm that leads investments in B2B software companies located outside Silicon Valley. They share our desire to bring profitability and transparency to mortgage manufacturing.

Explain Candor’s LES and how it differs from others in the field.
The biggest differentiators of our LES from the others are: our LES makes decisions; it’s not an underwriter workstation; we back our decisions with a defect policy; and we score all data and determine a “Strength of Underwrite Score.”

Every other solution provides recommendations or findings back to the underwriter who must review, confirm, validate, and manipulate the data to decide what the final decision should be. That methodology increases the reliance on people, and the possibility for error and bias.

Our LES makes the final credit risk decisions, including income, assets, liabilities, and identity, and finally, the decision to lend. All data is put through a rigorous, dual-phase scoring system to provide complete transparency into the quality of the data, and the “Strength of the Underwrite” is scored.

How was your AI developed, and how is a product like LES upgraded?
Our LES wouldn’t be “upgraded” per se. That said, the capabilities are expanded monthly, as we continue to increase the number of Pivot Points in the underwriting decision technology. Currently, there are more than 40,000 pivot points. We will also expand the programs that can be run through the system to include government loan (coming Q4), jumbo, and non-QM.

We will soon unveil some added features that will allow our clients to tap into never-before manufacturing data to optimize the workforce and innovate their processes. We will also continue to move the LES further forward in the process, in the point-of-sale (POS) as an example. To say we have big plans is an understatement.

How did Candor pivot during the pandemic to keep pace with the ever-changing industry?
The pandemic hit while we were in pre-production. It did delay the opening of our HQ office in Atlanta, but it didn’t impact our development or our launch.

How has the underwriting landscape changed over the past 18 months from the start of the pandemic until now?
They’re opening their minds to technology beyond basic task automation, and understanding that more sophisticated solutions, like Candor, that automate both tasks and intellect are key to reducing reliance on humans, and ensuring a high-quality loan.

What lies ahead for Candor?
While we’ve completed well over one million hands-off, autonomous underwrites, we’ve just begun. We have a very sophisticated, differentiated roadmap that will offer never-before-possible solutions. Our LES benefits players across the value chain, including lenders, servicers, agencies, and the capital markets.

About Author: Eric C. Peck

Eric C. Peck has 20-plus years’ experience covering the mortgage industry, he most recently served as Editor-in-Chief for The Mortgage Press and National Mortgage Professional Magazine. Peck graduated from the New York Institute of Technology where he received his B.A. in Communication Arts/Media. After graduating, he began his professional career with Videography Magazine before landing in the mortgage space. Peck has edited three published books and has served as Copy Editor for Entrepreneur.com.
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