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Webinar Spotlight: Insights Into Vendor Relationships, Data & Tech

The Five Star Webinar Series has hit the ground running in 2023 with several exciting presentations on the books for the weeks ahead. Check out what's on the calendar, register for these upcoming events, and check out our archive of past webinars on-demand via the links below!

Getting Servicing Technology Approved: From Concept to Completion in 90 Days
February 8, 1-2 p.m. CT
Presented by OrangeGrid

In the latest installment of the Five Star Webinar Series, OrangeGrid CEO, Todd Mobraten, will be joined by mortgage servicing professionals to discuss how to get a mortgage servicing technology project approved and executed in a 90-day timeframe. Default departments typically take a backseat when it comes to budget allocations for digital transformation, and this webinar will empower business stakeholders to navigate internal obstacles and take the necessary steps toward improving their processes as the real estate cycle continues its shift towards default loan servicing.


  • Todd Mobraten, CEO, OrangeGrid (moderator)
  • James Campbell, EVP & Head of Servicing, Flagstar Bank
  • Jarrad Lewis, VP, Operations, OrangeGrid
  • James Vinci, CTO, Selene Finance

Consumer Data Benefits & Risks in the Golden Age of Mortgage Servicing
February 15, 1-2 p.m. CT
Presented by Sagent

Higher rates and fintech advances make 2023 a golden age for mortgage servicers, with steadier revenue from lower payoff probability and deeper relationships from better use of customer data. But 2023 will also be the age of consumer data accountability for both lenders and the fintechs that power them. Don’t miss this deep dive with top servicing and fintech pros who will cover:

  • What consumers expect from engagement and privacy/protection perspectives
  • The best consumer engagement practices in a 2023 regulatory context
  • Top consumer data risks lender/servicers and fintechs have in 2023
  • Who among borrowers, lender/servicers, and fintechs own consumer data


  • Wendy Lee, EVP, Chief Legal Officer, Sagent (moderator)
  • Vanessa Arias, Senior Corporate Counsel, Altisource
  • Jan Duke, COO, a360inc
  • Sara Lazarus, VP of Trust & Security, Stavvy

Getting the Most From Vendor Relationships
March 16, 1-2 p.m. CT
Presented by Boston National

A lot changed during the pandemic. Maybe your vendor mix should, too. The pandemic accelerated the adoption of new processes and technologies that have raised the bar on vendor products, performance, and pricing. As moratoriums lift and foreclosures heat up, there is much to be gained by servicers willing to re-evaluate their vendor rosters against new risk, cost, and efficiency KPIs. Webinar highlights will include using a champion/challenger model to reduce risk while improving vendor performance, the advantages of today’s diversified product mixes, and leveraging vendor partnerships to offset workforce adjustments while improving service experiences.


  • Sean Cooke, VP, National Sales, Boston National Title
  • Cheri Kluft, President, Boston National Title of California & SVP, National Sales, Boston National Title

And check out our back catalog of webinars—all available on-demand.

About Author: David Wharton

David Wharton, Editor-in-Chief at the Five Star Institute, is a graduate of the University of Texas at Arlington, where he received his B.A. in English and minored in Journalism. Wharton has nearly 20 years' experience in journalism and previously worked at Thomson Reuters, a multinational mass media and information firm, as Associate Content Editor, focusing on producing media content related to tax and accounting principles and government rules and regulations for accounting professionals. Wharton has an extensive and diversified portfolio of freelance material, with published contributions in both online and print media publications. He can be reached at [email protected].

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