AI Foundry, a Massachusetts-based provider of advanced artificial intelligence (AI) solutions that streamline and improve business processes announced the appointment of Jeff Waldman as VP of customer success.
In this role, Waldman is responsible for creating and executing customer success programs for SaaS and on-premise solutions, driving positive customer outcomes, and creating a company-wide culture of customer success. Previously, Waldman served as Senior Director, professional services and customer success for mobile cloud services at Nuance Communications. In this role, he had worldwide responsibility for professional services for the company’s cloud-based Connected software-as-a-service platform, supporting customers that included the largest companies in the automotive, consumer electronics, mobile, and television industries.
Prior to joining Nuance, Waldman served as VP of global professional services and operations at Carrier IQ, where he held P&L responsibility for worldwide pre-sales and post-sales consulting, customer support, hosting operations, internal IT, training, and services. He has also held senior positions in professional services at Siebel/Oracle and edocs. Waldman holds an MBA from Babson College and a BS in Information Systems from Syracuse University.
“Jeff Waldman has a strong track record of developing customer success programs, and he will play a key role at AI Foundry moving forward,” said Steve Butler, Founder and General Manager at AI Foundry. “We are highly focused on our customers, and Jeff will lead important customer programs such as onboarding, product and service delivery, support, adoption, advocacy, and retention.”
AI Foundry develops AI and machine learning solutions to help banks and non-bank lenders to accelerate the mortgage origination process and further drive digital transformation in the mortgage industry. The company’s AI-driven automation capabilities significantly reduce labor-intensive processes associated with mortgage origination and allow lenders to automate and streamline parallel business processes.