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Two Hearings on the Hill: Wells Fargo and CFPB

The day began with a pair of important hearings on Tuesday.

Wells Fargo CEO Tim Sloan appeared before the House Financial Services Committee to address the bank’s progress in providing reparations related to past scandals and how the bank is working to improve its culture and better serve its customers.

Meanwhile, the Senate Committee on Banking, Housing and Urban Affairs met in an Executive Session to discuss the CFPB’s activities and plans with Kathleen L. Kraninger, Director, Consumer Financial Protection Bureau as the witness.

Wells Fargo’s Sloan Testifies Before House Financial Services Committee

The hearing stems back to 2016, when the Consumer Financial Protection Bureau (CFPB), Office of the Comptroller of the Currency (OCC), and Los Angeles City Attorney fined Wells Fargo Bank collective penalties of $185 million for opening millions of deposit and credit-card accounts in customers’ names without their consent or knowledge. The CFPB and OCC imposed the bank with civil money penalties and demanded restitution to harmed customers.

In the follow-up hearing on Tuesday, Wells Fargo defended its response, claiming the bank has worked toward a change in leadership, culture, and practices. Sloan pointed out that Wells Fargo has created the required ethics training for all team members titled “Change for the Better.” He also added that he “cannot promise perfection,” however, he suggested that the changes implemented will act as a deterrent to further issues.

U.S. Representative Maxine Waters asked Slone directly, “You’ve not been able to keep Wells Fargo out of trouble, why should Wells Fargo continue to be the size that it is?” Sloan replied that he believed the bank was serving its 70 million customers very effectively and he reiterated the changes the bank has made since he took over. Further, Sloan said “We’ve made fundamental changes. I can give personal assurance the bank will comply with consent decrees.”

The main question that was asked throughout the hearing, is whether or not Wells Fargo is too big, and if the bank should be dissolved to protect consumers from further harm. Sloan insisted that breaking up the big bank doesn’t serve consumers, saying “I think the value that larger banks bring today is that because of our economies of scale, we can invest billions in technologies and innovation and services that our medium-size and smaller competitors can’t,” he said. “There are a number of products and services that we’ve been able to introduce because of our economies of scale.”

Sloan also acknowledged the bank had had improperly foreclosed on 500 homes after incorrectly denying mortgage modifications, due to a computer glitch last year. He said that full restitution has been made and that each of the affected customers “recieved $15K compensation,” but did not have an answer when asked about additional harm such as devastating credit scores and other residual damages caused by the error.

Addressing the plight of a collective 3.5M customers who were defrauded, Sloan was questioned as to why the bank perceivers customers not worthy of the same justice that was meted out to investors. To which Sloan responded, “We went back 15 years, looked back 165M accounts and we feel we captured all customers harmed, addressed and made things right. They have all been taken care of, restitution has been made. We’ve settled customer suits, and resolved them but we’ve enforced our arbitration rights.”

When asked about the accountability of the bank’s lobbyists and their stance on the bill concerning overdrafts, Sloan indicated that he has not spoken to them but he intends to.

Ms. Waters ended the session with a promise to reintroduce legislation aimed at holding big banks accountable, which would, among other things, give regulators the authority to break up lenders that abuse consumers.

Patrick McHenry, the top Republican on the committee, acknowledged that Mr. Sloan has made some progress, but expressed concern that Fed and the OCC still don't seem comfortable with measures taken so far."We don't know with certainty how many consumers were affected," Mr. McHenry said. Nor do we know "the full extent of the damage."

Wells Fargo contends that it’s made progress toward turning itself around and that it’s committed to making things right for its customers and earning back the public’s trust.

Sloan pointed to the addition of seven new members to the bank’s board over the past two and a half years. “Solving past problems is not enough,” he said. “We are equally committed to preventing new problems from developing.”

CFPB Director Testifies Before Senate Banking Committee

Even as the Wells Fargo hearing was unfolding, the Senate Committee on Banking, Housing and Urban Affairs met in an Executive Session to discuss the CFPB’s activities and plans.

In a previous hearing held last week by the House Financial Services Committee titled, “Putting Consumers First? A Semi-Annual Review of the Consumer Financial Protection Bureau,” Kraninger stated that the Bureau was “stronger at this time, not weaker” and that it was on the right track. She also defended claims that sufficient efforts were not being made to police predatory lending.

As part of CFPB’s Fall 2018 Semiannual Report issued in February that outlined the bureau’s work, Kraninger stated, “‘As I begin my stewardship of the CFPB, I will be moving forward with the agency to make sure the American people have access to the financial products and services that best suit their individual needs, the financial institutions that serve them are competing on a level playing field and the marketplace is innovating in ways that enhance consumer choice.”

Prior to this morning’s hearing, U.S. Senator Mike Crapo (R-Idaho), the Committee’s Chairman, said, “During this hearing, I look forward to hearing more about Director Kraninger’s priorities for the CFPB in the upcoming work period; additional legislative or regulatory opportunities to provide widespread access to financial products and services; and steps that could be taken to increase the protection of consumers’ financial and other sensitive information."

He also took note of the positive changes in recent years under new leadership. However, he urged that the CFPB must ensure that the "collection of consumer information is limited, information is retained only as long as is absolutely necessary to fulfill the CFPB’s obligations and that appropriate safeguards are in place to protect it.”

“Data privacy is another issue that the Committee will spend significant time on this Congress. Americans are rightly concerned about how their data is collected and used, and how their data is secured and protected by both government agencies and private companies. I have long raised concerns about big data collection by the CFPB, especially with respect to credit card and mortgage information,” Crapo added.

About Author: Donna Joseph

Donna Joseph is a Dallas-based writer who covers technology, HR best practices, and a mix of lifestyle topics. She is a seasoned PR professional with an extensive background in content creation and corporate communications. Joseph holds a B.A. in Sociology and M.A. in Mass Communication, both from the University of Bangalore, India. She is currently working on two books, both dealing with women-centric issues prevalent in oppressive as well as progressive societies. She can be reached at donna.joseph@thefivestar.com.

About Author: Stephanie Bacot

Stephanie Bacot is an experienced multimedia writer having created content for print, web, television, and more. She is the past producer of BIZTV, a national television network for businesses and entrepreneurs that reached more than 200,000 professionals. She has more than 15 years’ experience in healthcare marketing and was an advertising exec for Healthcare Journal of Baton Rouge, a trade publication focused on the healthcare industry, as well as the marketing director for a $5 million surgery center. Bacot is a graduate of Louisiana State University with a degree in Marketing and Communications. She resides in Dallas when she’s not pursuing her love of travel.
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