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Mortgage Industry Experts to Tackle Workforce Capacity Management

This year, the mortgage industry has faced unprecedented challenges, tackling concurrent health and economic crises as the COVID-19 pandemic swept around the globe. Nevertheless, the housing market remained a bright spot, with strong homebuyer demand continuing despite the unusual realities of 2020, and even further growth predicted for the year to come.

Next week, the MReport webinar series examines some of the key takeaways from this year's ups and downs. On Tuesday, December 1, from 1:00-2:00 p.m. CT, the MReport Webinar Series brings you a complimentary new presentation: “Leveraging Tech, Tools & People: Finding Balance in Capacity Management,” brought to you by Altisource. You can click here to register for this complimentary event.

The lineup of speakers includes:

  • Brian Simon, President of Trelix, CastleLine, and Lenders One (moderator)
  • Matt Clarke, CFO and COO, Churchill Mortgage
  • Michael Fontaine, COO and CFO, Plaza Home Mortgage

Brian Simon told MReport, “Given the incredible volumes and continued rallying market, now more than ever, it is important for lenders to be thinking about how to grow their business, take advantage of opportunities, and make as many of their fixed costs as variable as possible.”

Simon will guide a discussion through topics including workforce capacity management strategies; how they have utilized outsourcing during this year's challenges; what worked and what didn't in outsourcing; efficiency gains through the use of technology; competing for talent; and other topics pertaining to people and operations.

For a sampling of MReport's past webinar presentations, you can click here.

About Author: Cristin Espinosa

Cristin Espinosa is a reporter for DS News and MReport. She graduated from Southern Methodist University where she worked as an editor and later as a digital media producer for The Daily Campus. She has a broadcast background as well, serving as a producer for SMU-TV. She wrote for the food section during her fellowship at The Dallas Morning News and has also contributed to Advocate Magazine and The Dallas Observer.

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