Carmen Bell has been appointed to the position of SVP of Wells Fargo’s Home Lending Default Servicing division, according to an announcement from Wells Fargo & Company on Friday. The appointment is effective immediately.
Bell has been with Wells Fargo for 12 years. In her new position of SVP of the Home Lending Default Servicing Division, she will report to Head of Wells Fargo Home Mortgage Servicing Perry Hilzendeger, who was recently promoted to that position. Among the responsibilities for Bell in her new position will be leading teams dedicated to helping customers prevent and resolve delinquencies. Her teams will also be handling oversight of collections, single point of contact initiatives, underwriting, short sales, and mediations, according to Wells Fargo.
“Our default services are crucial in helping customers remain in their homes, and Carmen has the knowledge, experience and dedication to lead this team,” Hilzendeger said. “Her innovative solutions over the years have provided customers more efficient options when using Wells Fargo resources, and have allowed team members to provide a better overall customer experience. As the leader of default services, Carmen will play an important role in helping customers overcome financial challenges, remain in their homes and contribute to strong communities as homeowners.”
Bell most recently served the bank as the header of Performing Servicing Operations, where she oversaw the bank’s home mortgage risk management initiatives. In that position, she led a team that implemented a customer-facing website to submit and track insurance claims, improving the mortgage servicing customer experience. According to Wells Fargo, more than half of customers with insurance claims now use that website.
Her other roles with Wells Fargo include overseeing Wells Fargo’s Customer Contact Centers and Operations as well as Home Equity Retail Sales and Direct-to-Consumer Sales. She holds a BA degree from Briar Cliff University in Sioux City, Iowa, and an MBA in business administration from the University of Arizona in Tucson.