Florida-based Black Knight Inc. has announced that U.S. Bank has chosen its Servicing Digital Solution to supplement its internal capabilities and offer its customers ongoing, detailed information about their loans, and tools to manage their housing wealth.
The web solution delivers detailed, timely, and highly personalized loan information to U.S. Bank mortgage customers about their loans, and provides “what-if” simulators and tools to show how wealth can be built from these real estate assets.
Black Knight said that Servicing Digital is a consumer-centric, responsive web and mobile solution that gives customers of financial institutions fast, around-the-clock access to home and loan information that is relevant and easy to understand. The solution was built with the consumer’s needs in mind and provides servicers with a platform for continual engagement with their customers to build stronger relationships.
“At U.S. Bank, we work hard to provide simple and useful customer experiences by offering tools such as the new Servicing Digital solution,” said David Little, EVP of Servicing and Default at U.S. Bank. “This update allows us to give customers valuable details about their most important asset, their home.”
Servicing Digital provides customers with useful information specific to their mortgage, property and local housing market by accessing the servicer’s data on the comprehensive, end-to-end Black Knight MSP system, as well as the company’s property records database; advanced analytics; and the option to utilize automated valuation models. The solution also helps servicers connect regularly with customers by providing insightful, value-added information to customers wherever they are when they want it.
“Servicing Digital is just one example of the many innovative solutions Black Knight is delivering to our clients,” said Anthony Jabbour, CEO of Black Knight. “We are pleased that U.S. Bank will be able to offer this consumer-centric solution to help customers make more informed decisions about building wealth from their real estate assets, and ultimately help them retain more customers.”
Servicing Digital enables U.S. Bank to customize the application, integrate it into the bank’s platforms, and to match U.S. Bank’s brand identity, providing a seamless user experience. The bank will use Servicing Digital as a responsive web application integrated with its banking website and mobile apps.