Wells Fargo & Company, based in Des Moines, Iowa, announced this week that Perry Hilzendeger, currently EVP and Head of Home Lending Servicing, will become the new head of Home Lending Retail, effective April 16.
As head of Home Lending Retail, a newly created role, Hilzendeger will report to Michael DeVito, who was named Head of Wells Fargo Home Lending in January. Based in Des Moines, Hilzendeger will oversee nearly 15,000 retail production team members in mortgage and home equity sales, underwriting, fulfillment and support functions.
“Perry’s broad experience and knowledge of our business is unmatched, and he has a deep understanding of the customer experience at every stage of the homeownership journey,” DeVito said. “I am confident that his energy and experience will help us meet the evolving needs of our customers and clients.”
Hilzendeger, a 28-year Wells Fargo veteran, took over as head of Home Lending Servicing in 2015. In that role he oversaw nearly 13,000 team members who service mortgage loans and home equity products for more than 9 million customers and more than $1.2 trillion in mortgage loans for investors. Prior to that, he was head of Default Servicing, where he led teams dedicated to helping customers prevent and resolve delinquencies. Other key roles have included leadership positions in fulfillment and nearly 15 years in sales and sales management. Hilzendeger earned his bachelor’s degree from the University of Minnesota’s Carlson School of Management, Minneapolis.
Gui Kahl, currently SVP for Servicing Change Delivery, will head Home Lending Servicing operations on an interim basis while Wells Fargo conducts a search for a permanent leader.