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U.S. Bank Home Mortgage Earns STAR Recognition

Fannie Mae has awarded U.S. Bank Home Mortgage with the 2017 Servicer Total Achievement and Rewards (STAR) recognition in two categories: General Servicing and Solution Delivery. This is the second consecutive year that Fannie Mae has recognized the bank’s mortgage servicing division as a STAR Performer in both categories.

U.S. Bank received high marks for loan administration, customer service, collections, loss mitigation operations, retention, and liquidation. 

“U.S. Bank is proud to be recognized as a STAR recipient for the second year in a row. We take pride in knowing that our customers see us as a trusted partner in their mortgage financing decisions,” said David B. Little, EVP of consumer and mortgage servicing. “We are dedicated to providing excellent customer service that enables homeowners to manage their investment worry free.” 

The STAR Program is a performance management and recognition program based on a consistently applied framework to clearly define industry standards and leading practices. The program seeks to align servicer performance with Fannie Mae’s goals, provide a consistent methodology for measuring servicer performance, reduce Fannie Mae’s credit losses by setting targets/expectations, understand and communicate leading practices across the servicing community, and identify and recognize the highest performing servicers.The Fannie Mae STAR Program supports the industry by establishing a transparent and formal framework to recognize the agency’s servicing partners for their competency, capacity and overall performance

Minneapolis-based U.S. Bancorp is the parent company of U.S. Bank National Association, the fifth largest commercial bank in the United States. The company operates 3,067 banking offices in 25 states and 4,771 ATMs and provides a comprehensive line of banking, investment, mortgage, trust and payment services products to consumers, businesses and institutions.

About Author: Kristina Brewer

Kristina Brewer is a graduate of the University of North Texas (UNT), where she received her Bachelor of Arts in English with a concentration in rhetoric and writing and a minor in global marketing. During this time, she served as Director of Philanthropy in the national women’s fraternity Zeta Tau Alpha, of which she is an alumna. Her passion for philanthropy continued after university when she was an intern at Keep Denton Beautiful, a local partner of Keep America Beautiful, where she drove membership, organized events, and led social media campaigns. Brewer honed her writing at the North Texas Daily, UNT’s student-run newspaper where she wrote about faculty, mentorship, and student life. Brewer also previously worked at Optimus Business Plans where she helped start-ups create funding proposals, risk assessments, and management plans. You can reach her at StaffWriter@theMReport.com.

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