Sutherland Global Services, a global BPO and technology-enabled services company, has announced the acquisition of Nuevora, a top 10 big data analytics firm, in order to further help clients gain stronger insights from big data and then use that information to retain and grow customers.
With the acquisition of Nuevora, Sutherland advances its big data capabilities and strengthens its Digital Practice Division in order to address a fundamental challenge—trying to translate massive amounts of data into action that is immediately useful. Nuevora’s big data analytics and applications complement Sutherland’s analytics network to quickly and uniquely convert data into predictive and prescriptive insights.
The acquisition allows Sutherland to offer its customers an end-to-end set of analytics capabilities that can achieve faster results, greater business outcomes, improved efficiencies, productivity, and smarter BPO services, according to Sutherland.
Sutherland’s clients will be able to receive a more comprehensive portfolio of services to help them on their digital transformation journey. That portfolio now includes predictive and prescriptive data analytics to go with strategic consulting and innovative design thinking.
“Our clients are increasingly amassing vast quantities of customer data in their day-to-day business,” said Dilip Vellodi, Sutherland chairman and CEO. “Nuevora brings an immense competitive differentiator to Sutherland, giving our customers the ability to monetize their data assets, provision their analytic platforms, and deliver new predictive and prescriptive insights.”
Nuevora will continue to operate as a wholly-owned subsidiary of Sutherland and will be led by Nuevora’s founder and CEO, Phani Nagarjuna. He will also assume the role of chief analytics officer responsible for Suther’and’s global analytics business operations.
"The combination of Nuevora and Sutherland offer the marketplace an end-to-end Business Process as a Service set of capabilities that can drive operational excellence based on powerful predictive analytics and machine learning,” said Nagarjuna said.
In other news, Sutherland Global Services has announced the appointment of Scott Slifer as SVP and Global Head of Mortgage Industry Vertical for Sutherland Mortgage Services.
Slifer joined Sutherland in April 2016, bringing more than 26 years’ experience and deep domain and business acumen into Sutherland’s strategic industry vertical. Immediately prior to joining Sutherland, Slifer worked at PHH Mortgage, where he was responsible for all aspects and growth and profitability for PHH’s Private Label Solutions, managing client relationships and sales/operations support to produce new originations.
Over the course of his career, Slifer has held positions with Citi, Freddie Mac, ABN, AMRO, and GE.