To commemorate 20 years of connecting lenders with borrowers, JMA Outreach Solutions [1] launched a new mobile field technology solution for the lending industry.
JMA field agents are now equipped with secure, company-provided tablets and a proprietary technology platform that streamlines the borrower outreach and engagement process. The new tablets and platform enable JMA’s employee agents to collect information in the field real-time through a secure wireless network. This on-site process, rather than the industry-standard end-of-day data entry at the agent’s home or office, helps eliminate missed details, speeds the reporting process and provides immediate audit trails with geo-coded date and time-stamped photos.
“For over 20 years, JMA has been a leader in borrower outreach strategies tailored to meet the needs of both lenders and borrowers alike,” said Matthew Preuss, COO of JMA Outreach Solutions. “Our longevity has a great deal to do with our customer service, our processes, and our success rate. But it’s also been driven by our ability to adapt to client and market needs. This new in-field technology is a testament to that ability.”
JMA said that with this new technology the company can offer its clients the ability to customize each campaign or visit down to the individual borrower. As an example, the campaign details and scripted communications enable JMA to address client-specific outreach needs for things like HUD face-to-face right-party contact and letter delivery, custom modification package presentation and education or borrower relocation assistance offers. The technology enables the agent to speak directly to the borrower’s needs on behalf of the lender or servicer and help ensure a consistent, accurate message is conveyed while reducing reputational, regulatory and financial risk for JMA’s clients.