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The Impact of Ellie Mae’s Encompass Consumer Connect

Ellie Mae has announced since the launch of their Encompass Consumer Connect in early July 2018, over 1000 unique lender sites have been established and over 6,000 unique borrowers have created accounts to complete home loans. Ellie Mae states that this momentum in the Consumer Engagement Suite highlights the need for digital mortgage solutions to help create interest, engage leads and convert opportunities.

"We've seen a three-day pickup in our turn times from application to underwritten loan using Encompass Consumer Connect," said Andria Lightfoot, SVP, Information Systems, George Mason Mortgage, LLC. "Many systems do an excellent job with online applications, but don't continually engage the customer to reinforce the borrower-lender relationship. Ellie Mae knocked it out of the park on that point."

“We know that in today’s market, lenders need to redefine how they are engaging consumers,” said Joe Tyrrell, EVP of corporate strategy at Ellie Mae. “With Encompass Consumer Connect, lenders are able to engage and provide visibility to consumers throughout the entire process, not just during the application portion, which is only twenty minutes of a thirty-day consumer experience. By integrating Encompass Consumer Connect with our Velocify solution, our lenders can now ensure that no consumer interest falls through the cracks which is leading to faster time to close.”

According to Ellie Mae,  Encompass Consumer Connect provides a comprehensive and intuitive borrower portal to keep the consumer informed of any items needed from the consumer, as well as current loan status, throughout the entire process. Encompass Consumer Connect ensures no borrower gets left behind while applying for an online loan.

Ellie Mae notes that Encompass Consumer Connect offers a modern, responsive design, easy configuration controls, and more automation, as well as an easier method of completing applications.

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About Author: Seth Welborn

Seth Welborn is a Harding University graduate with a degree in English and a minor in writing. He is a contributing writer for MReport. An East Texas Native, he has studied abroad in Athens, Greece and works part-time as a photographer.

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