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Creating ‘Real Opportunities’ to Engage with Consumers

In the latest episode of DS5’s Inside the Industry, we speak with Candace Russell, VP of Post Sale at Carrington. She provides insight into the complexities of forbearance and how the industry has adapted to working remotely.

“There’s some real opportunities to engage with consumers in the way that they want to be engaged with and on the terms that they will respond," Russell says.

About Author: Cristin Espinosa

Cristin Espinosa is a reporter for DS News and MReport. She graduated from Southern Methodist University where she worked as an editor and later as a digital media producer for The Daily Campus. She has a broadcast background as well, serving as a producer for SMU-TV. She wrote for the food section during her fellowship at The Dallas Morning News and has also contributed to Advocate Magazine and The Dallas Observer.

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