""Fiserv, Inc."":http://www.fiserv.com/index.htm, a financial services technology firm headquartered in Wisconsin, announced it has partnered with ""ChannelNet"":http://www.channelnet.com/ to create LoanLink, a consumer-facing online channel that enables LoanServ to quickly roll out robust self-service websites for their borrowers.[IMAGE]
The new offering is built on ChannelNet's patented, scalable SiteBuilder software. Each SiteBuilder website comes with powerful administration features, personalization capabilities, and content management tools.
For the consumer, LoanLink provides additional self-service features and intuitive account management tools, including the ability to make payments online, receive loan payoff information, view transaction history, [COLUMN_BREAK]
and update personal and financial information related to their loans.
""Borrowers today are seeking the most convenient options for managing their loans. LoanLink brings loan data to the consumer and facilitates online activities--including escrow balances and loan modification options--reducing calls to a customer service department,"" said Kevin Collins, president of Lending Solutions at Fiserv. ""This ability leads to greater efficiency and cost savings for the financial institution and a superior customer experience for the borrower. In addition, our clients have a tremendous opportunity to grow electronic payment usage among their borrowers.""
""ChannelNet has nearly three decades of experience in the financial services industry and has developed dozens of secure, consumer-facing self-service websites. Our creative design and user experience expertise ensures that the LoanLink solution will be easy-to-use and will meet borrower needs,"" said Paula Tompkins, CEO of ChannelNet. ""This partnership draws upon the strengths and capabilities of both organizations--one a leader in consumer-based Internet solutions, and the other a superior core system provider for the lending industry.""
LoanLink users will receive full life-cycle support, from development to Web hosting, and from implementation to ongoing maintenance, eliminating the need for their own Web designers or technical resources.