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Desmond P. Smith
Capital One Financial Corporation has chosen Desmond P. Smith to be the company’s new head of sales for Capital One Home Loans based in New York City, according to a press release. His new role will consist of building a mortgage sales team throughout the company’s branch footprint.
“Desmond is a proven sales leader and he has deep expertise and a strong track record of achieving outstanding sales performance, while significantly improving customer experience,” said Eric J. Schuppenhauer, head of originations for Capital One Home Loans. ”He will support our growth plans as we bring forward new and innovative approaches to the home lending experience, with new product launches and expanded digital capabilities.”
Smith has more than 20 years of experience working with other top financial institutions, the release said. Prior to his new position, he worked at Citibank in New York as managing director, responsible for all originations across channels including distributed retail, direct to consumer, relationship retail, strategic markets, and correspondent lending.
Before his Citigroup position, Smith was SVP of National Retail Sales at JPMorgan Chase Bank. Here, he created a National Builder and Condominium platform recognized as one of the best in the mortgage industry. He has also held various leadership positions at Wells Fargo for nearly a decade, including retail program management with direct responsibility for private mortgage banking, mortgage resources, new construction, and renovation lending.
"Capital One is an innovative company and a very talented team that is focused on delivering a truly exceptional customer experience. I’m thrilled to be joining Capital One,” Smith said.
