NewDay USA Selects eLynx Solution for Document Management

""NewDay USA"":https://newdayusa.com/ customers will soon be able to electronically receive and sign loan documents, thanks to the company's recently announced partnership with e-document solution provider ""eLynx"":http://www.elynx.com/.

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Since its start in 1999, NewDay has taken on the costs and responsibilities to produce and distribute required documentation to customers. With the company's loan application volume steadily growing, it made more sense to transition those responsibilities to eLynx and utilize NewDay's staff elsewhere, said NewDay COO Paul Alger.

For delivering documents to consumers, NewDay selected eLynx's Expedite Inbox, which provides a central portal for all documentation. In addition to creating an easily identifiable touch point for document management, the solution includes built-in alerts and reminders on what's [COLUMN_BREAK]

due and features integrated capabilities like eDelivery, eSignature, electronic uploading, and more.

The Inbox can also integrate with existing banking portals and is configurable to match the look and feel of the client's website, giving consumers a seamless experience.

""With eLynx we will be able to decrease our costs and increase our efficiency,"" said Eric Armstrong, senior applications analyst at NewDay. ""With the regulation and market changes there could be additional disclosure requirements that would add to current mailing requirements. We want to make sure we have a scalable process for addressing potential changes.""

With the launch of the latest enhancements to Inbox, eLynx says the company also hopes to help the average American consumer get over the hurdles put in place by slow processing, communication difficulties, and inability to track loan status--all common complaints collected by the Consumer Financial Protection Bureau (CFPB).

The new features combat these problems by providing clear information on where the customer is in the loan process, what needs to be done, who to contact, and which step comes next.

""As the CFPB continues to focus on the consumer experience, we feel that these features are critical to empowering consumers with the knowledge they need to navigate any loan process with confidence,"" said Alec Cheung, VP of product management and marketing at eLynx.