IDS Reports Increased e-Sig Adoption Among Customer Based

International Document Services, Inc. (IDS), a mortgage document preparation vendor headquartered in Salt Lake City, recorded significant growth in the number of e-signed document packages processed by the company in 2013.

According to the company, 51.6 percent of all packages it handled last year were signed electronically, demonstrating the growing popularity of the technology, particularly following the IRS’ approval of e-signatures on 4506-T documents in late 2012.

“Electronic signature adoption continues to grow amongst lenders, particularly as more federal and state entities begin to accept E-signed documents,” said IDS EVP Mark Mackey. “Now that the Federal Housing Administration has begun accepting E-signed documents, we expect to see continued growth in E-sign adoption, both within our customer base and industry wide.”

With compliance now firmly in the spotlight, IDS also reported more than 20 percent growth across all of its sales territory regions in 2013, with the Midwest reporting the greatest expansion at 31 percent.

To help manage customer growth, IDS continued to build up its staff, increasing its internal staff by 45 percent and its customer service staff by 72 percent.

“Compliance has become a competitive advantage for lenders, and despite declining volumes in the industry, IDS saw an increase in its customer base, due in large part to the compliance features built in to idsDoc,” Mackey said.

“When you take into account all of the audit capabilities and E-sign functionality idsDoc possesses, plus our integrations with numerous LOS systems and our outstanding customer service, IDS stands head and shoulders above its competitors.”