Complaints made by consumers to the Consumer Financial Protection Bureau (CFPB) are difficult to track and address. What are the potential effects of these complaints on mortgage lenders and servicers?
Read More »CFPB: Mortgages Top the Most Complained About Financial Products
Mortgage loans in today's housing market are not keeping homebuyers happy, as they are most complained about product in the eighth volume of the Consumer Financial Protection Bureau's Monthly Complaint Report.
Read More »CFPB Releases Nearly 8,000 Consumer Complaint Narratives about Financial Companies
For the first time, over 7,700 consumer complaints about problems they are facing with financial companies concerning mortgages, bank accounts, credit cards, and debt collection, among others, were released today by the Consumer Financial Protection Bureau (CFPB) on their Consumer Complaint Database, according to a press release.
Read More »CFPB Announces New Policy to Allow Consumers to Share Complaint Stories
A policy allowing consumers to publicly share their stories when submitting complaints to the CFPB was first proposed by the Bureau in July 2014. After months of receiving comments from consumer groups, trade associations, companies, and individuals, theCFPB finalized its consumer narrative policy on Thursday.
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