Tag Archives: Customer Satisfaction

The Consumer Financial Protection Bureau (CFPB) went live Thursday with the nation's largest public database of federal consumer financial complaints. Thursday's launch expands the Consumer Complaint Database from about 19,000 credit card complaints to more than 90,000 complaints on mortgages, student loans, bank accounts and services, and other consumer loans.

Overall customer satisfaction with mortgage lenders is at its highest level in six years, according to a study released by J.D. Power and Associates. The firm's 2012 U.S. Primary Mortgage Origination Satisfaction Study showed customer satisfaction reached 761 (on a 1,000 point scale) in 2012, up from 747 in 2011. According to the findings, overall satisfaction received a boost from "steady improvements related to transparency and communication" over the past few years.