Home >> Tag Archives: J.D. Power

Tag Archives: J.D. Power

Survey: Agent/Client Relationship Key for First-Time Buyers

A new customer satisfaction survey released by J.D. Power breaks down the top priorities among clients working with real estate brokerages, ranking the customer/agent relationship as most important factor for homebuyers—particularly first-timers, who benefit most from clear communication, says Christina Cooley, director in the diversified services industries practice at J.D. Power.

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Servicers Rate Higher in Customer Satisfaction in 2014

Mortgage servicers have made substantial progress over the last year in improving borrowers' customer experience, a new survey released by J.D. Power shows. In its yearly survey of customer satisfaction for primary mortgage servicers, the company found the servicing industry as a whole averages 754 on a 1,000-point scale, up more than 20 points from last year.

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