Tag Archives: JD Power

A new survey explores how loan customers are feeling about their options, and what that could mean for home equity line of credit loans.

The housing crisis impacted the reputation of the mortgage servicing industry in the eyes of the public. But as the years went by, the industry had slowly rehabilitated ...

Director in the Mortgage Practice at J.D. Power, Craig Martin, offers advice to lenders on how to boost their originations business and ensure customer satisfaction.

Satisfaction among mortgage customers has improved overall this year as lenders have shifted their focus to developing functional digital channels and improving operational efficiency.