Tag Archives: Mortgage Servicers

Mortgage servicers are under intense pressure from investors and regulators to ensure a positive consumer experience, and ATPR gives a suggestion on how to provide that experience in a recent white paper.

Ocwen reported its first quarterly profit in more than a year. What was the reason for the turnaround?

Two CFPB officials presented an overview of policy and programs that impact the mortgage industry based on these rules at the Five Star Conference and Expo in Dallas in September. Now, the rules are officially published in the Federal Register.

Banks are experiencing an unintended consequence as a result of improved mortgage loan performance, according to Fitch Ratings.

Complaints made by consumers to the Consumer Financial Protection Bureau (CFPB) are difficult to track and address. What are the potential effects of these complaints on mortgage lenders and servicers?

Contrary to some reports in the mortgage industry that customer experience investments are unnecessary and unprofitable, a recent study indicates that investing in the customer experience does pay off for mortgage servicers.

The mortgage servicing industry has become stronger and more efficient in a post-crisis world, according to Freddie Mac.

According to the OCC, in increase in the number of current and performing mortgages combined with declining foreclosure activity resulted in a healthy servicing market in Q1.

The cases revolve around accusations stemming from 2012 that Ocwen lied to the FHA about its compliance with HAMP rules, as well as FHA insurance programs.

The Bureau reported violations due to deficient technology and process breakdowns as a result of numerous examinations of mortgage servicers since the CFPB’s new servicing rules went into effect in January 2014.