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Tag Archives: Quicken Loans

Mortgage Employment Increases in Q3

Hiring in the mortgage industry increased in Q3 for the fifth straight quarter, according to Mortgage Daily's Mortgage Employment Index. The index shows 8,711 hires were made in the year's third quarter, up more than 3,000 from the last quarter and nearly 3,500 from Q3 2011. Even with an estimated 5,785 layoffs, the industry saw a net increase of nearly 3,000 jobs--more than double the gain in Q2. For 2012's first three quarters, mortgage and real estate finance companies recruited 7,230 more people than they've laid off.

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Study: Customers More Satisfied with Lenders in 2012

Overall customer satisfaction with mortgage lenders is at its highest level in six years, according to a study released by J.D. Power and Associates. The firm's 2012 U.S. Primary Mortgage Origination Satisfaction Study showed customer satisfaction reached 761 (on a 1,000 point scale) in 2012, up from 747 in 2011. According to the findings, overall satisfaction received a boost from "steady improvements related to transparency and communication" over the past few years.

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