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Tag Archives: Servicers

Settlement Monitor: All Servicers Made the Grade

In his summary of six reports filed with the U.S. District Court for the District of Columbia released on Thursday, Independent Settlement Monitor Joseph A. Smith, Jr. and his team revealed no failed metrics among the servicers that were party to the National Mortgage Settlement in 2012.

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Servicers to Face Business Restrictions Due to Noncompliance with OCC

In an effort to escheat any remaining uncashed payments that borrowers made pursuant to the 2013 Independent Foreclosure Review (IFR) Payment Agreement, the Office of the Comptroller of the Currency (OCC) announced today that six servicers will now face several business restrictions for not complying with the consent order requirements.

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Servicers Rate Higher in Customer Satisfaction in 2014

Mortgage servicers have made substantial progress over the last year in improving borrowers' customer experience, a new survey released by J.D. Power shows. In its yearly survey of customer satisfaction for primary mortgage servicers, the company found the servicing industry as a whole averages 754 on a 1,000-point scale, up more than 20 points from last year.

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