Tag Archives: Servicers

Just as servicers were adjusting to the lowest ever standard mortgage modification interest rate established in November by Fannie Mae and Freddie Mac, the GSEs opted to raise it back up.

In an effort to escheat any remaining uncashed payments that borrowers made pursuant to the 2013 Independent Foreclosure Review (IFR) Payment Agreement, the Office of the Comptroller of the Currency (OCC) announced today that six servicers will now face several business restrictions for not complying with the consent order requirements.

Years of hardships and constant changes in the mortgage service industry have encouraged RMBS 3.0 investors to voice their requests for servicer improvements, according to Fitch Ratings.

Mortgage servicers have made substantial progress over the last year in improving borrowers' customer experience, a new survey released by J.D. Power shows. In its yearly survey of customer satisfaction for primary mortgage servicers, the company found the servicing industry as a whole averages 754 on a 1,000-point scale, up more than 20 points from last year.