Challenges of the mortgage servicing landscape continue to evolve into a borrower-focused experience. While borrowers have always been at the center of loan servicing, it is critical to ...
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Journey Mapping Improves the Mortgage Customer Experience
Design thinking is enabling mortgage lenders and servicers an opportunity to revolutionize the mortgage customer experience. Companies around the globe are leveraging design thinking to stay relevant and meet expectations of today’s consumers.
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As children, many people imagined a future filled with robots that did your chores. Fast-forward to present day and learn how automation and AI are transforming the mortgage industry.
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