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Eye on the Industry: Updates on Black Knight, Hyland, and More

Updates

From new technology and recognition to the latest people movements. Catch the latest buzz from the industry in this weekly update.

Florida-based Black Knight, Inc. has introduced LoanSphere Servicing Digital, a new solution to help mortgage servicers deepen customer relationships and increase retention. LoanSphere Servicing Digital delivers detailed, timely, and highly personalized information to customers about the value of their homes and how much wealth can be built from these real estate assets. A consumer-centric solution, this interactive tool gives customers the ability to easily perform tasks and find information related to their mortgages, while providing a platform for continual engagement between servicers and their customers. “Our goal with LoanSphere Servicing Digital is to give our servicing clients an engaging, consumer-centric tool for customer retention,” said Anthony Jabbour, CEO of Black Knight. “For many people, a house is the single greatest asset they’ll ever own. With that in mind, and employing a ‘design thinking’ approach, we’ve developed a solution that lets our clients provide their customers with ongoing, detailed information about their loans and homes, as well as the tools to help manage the wealth they have built in their homes.”

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Hyland, a Cleveland-based content services provider, released the latest version of OnBase, a single enterprise information platform for managing content, processes, and cases. By empowering organizations to create more personalized user experiences—including improved mobility and enhanced integrations with core business applications–OnBase 18 streamlines access to critical information, delivering content on demand and eliminating information silos across the enterprise. The new release brings more than 3,100 customer-driven enhancements to the low-code OnBase platform, which provides content management, case management, business process management, records management, and capture capabilities in the cloud or on premises. “OnBase 18 exemplifies Hyland’s focus on empowering our customers to create forward-looking, future-ready solutions,” said Bill Priemer, President, and CEO at Hyland. “This platform reflects a shift in our industry, as customers increasingly demand more intuitive and user-centric services that simplify content usage by all parties–users, systems, and applications. We’ve listened closely to our customers and examined all areas of the product to make significant enhancements that will benefit every industry we serve.”

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Nela Richardson, who served as Redfin's first Chief Economist, has left the company after four years. The announcement came last Wednesday, with Redfin releasing a statement of confirmation to MReport. "Redfin loved every minute of the four years that Nela worked with us, and we’re sad to see her go," Redfin stated. "At the same time, we support Nela in pursuing the next challenge in her career and wish her all the success in the world. We thank Nela for her many contributions to Redfin and for her continued friendship in the years to come." Richardson holds a Ph.D. in Economics from the University of Maryland, and previously served as the Senior Economist for Bloomberg Government. In the initial press release announcing her hire, Redfin detailed the duties of her role to include continuing to "lead and contribute to national housing market and policy conversations with special attention to the consumer experience." Richardson led the Redfin team of economists and data scientists responsible for providing industry reports.

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St. Louis-based independent mortgage lender, Cornerstone Mortgage has been named a 2018 top workplace in Missouri by the St. Louis Post-Dispatch. The division of Guild Mortgage was ranked eleventh in the midsize company category and featured among the top workplaces for the seventh consecutive year on this list. Cornerstone said that it also earned the Ethics Award for receiving the highest score based on responses to the survey question, "This company operates by strong values and ethics. “Teamwork and employee satisfaction are extremely important to our culture of customer service, so we are proud to once again be recognized as a Top Workplace,” said Angi Stevenson, President, and CEO of Cornerstone. “The passion and dedication of our employees have helped us continue to grow as we provide an ever-expanding array of mortgage options to more homebuyers in the Midwest. Their continued satisfaction with leadership and trust in the future of the company as part of Guild provide a solid foundation for continued growth throughout the region.”

 

About Author: Radhika Ojha

Radhika Ojha, Online Editor at the Five Star Institute, is a graduate of the University of Pune, India, where she received her B.A. in Commerce with a concentration in Accounting and Marketing and an M.A. in Mass Communication. Upon completion of her master’s degree, Ojha worked at a national English daily publication in India (The Indian Express) where she was a staff writer in the cultural and arts features section. Ojha also worked as Principal Correspondent at HT Media Ltd and at Honeywell as an executive in corporate communications. She and her husband currently reside in Dallas, Texas. You can contact her at Radhika.Ojha@theMReport.com.

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