Author Archives: Peter Baci

Peter Baci is a VP at Mphasis Digital Risk, and has more than 20 years mortgage experience across both originations and servicing. His record of success includes leading large-scale operations with a strong focus on improving the customer experience and increasing efficiency within departments.

Time for Originators to Take a Second Look at Outsourcing

October 11, 2023

Peter Baci and Javed Shaikh of Mphasis Digital Risk explain how leveraging specialized skills and expertise through offshoring can improve the quality of service and overall customer experience.