Author Archives: Samantha Shanaberger

Samantha Shanaberger serves as VP of Business Development for Clayton Servicing Oversight, a Covius Solution. Shanaberger is an industry veteran with nearly 20 years of experience in default servicing and subservicing-related activities, including foreclosure, bankruptcy, claims, property preservation, and REO activities. Throughout her career, Shanaberger has held executive positions at leading banks and servicers, including Bank of America and U.S. Bank, and has successfully helped various U.S. institutions navigate OCC Consent Orders, NMS, countless CFPB Examinations, and risk and compliance improvements.

Call Centers Under New Scrutiny for ‘Soft Skills’

January 18, 2024

Samantha Shanaberger of Clayton Servicing Oversight examines the policies and practices of servicer call centers, and how these centers must remain vigilant of changing rules and regulations.