According to STRATMOR Group’s Technology Insights survey, LendingQB, a provider of a web-based loan origination system (LOS) based in Costa Mesa, California, has received high marks for vendor satisfaction and customer support. The survey found that 11 percent of respondents reported they used LendingQB as their LOS provider—making it the second most used provider I the survey for that category.
“Lenders need more than LOS technology, they need a vendor that is committed to their success,” said Tim Nguyen, President of LendingQB. “We have almost two decades worth of experience in providing SaaS technology to businesses, so we know better than anyone the importance of customer support in a SaaS environment.”
In addition to being an often selected LOS provider, LendingQB received an effectiveness rating of 93 percent and exceeded functionality expectations for 22 percent of respondents. The company also received a vendor satisfaction score of 86 percent and the highest marks for user experience among the major LOS providers included in the survey.
“The STRATMOR Group Technology Insights survey findings are based on 266 participants ranging in size from under $250 million to $10 billion in annual volume. These results reflect lender opinions on how they view their success with LOS technology when vendors are actively engaged in helping them meets their business objectives,” Nguyen said. “LendingQB’s lean lending strategies, best of breed integrations, and focus on ‘adoptimization’ reflects the level of support lenders need and value in addition to reliable technology."