Florida-headquartered Aces Risk Management (ARMCO) has promoted Sharon Reichhardt, the company's director of client services to the position of VP, Client Success. In her new role, Reichhardt will manage ongoing adoption by customers of the full feature-set of the ACES Audit Technology platform, ARMCO’s flagship product. She will also oversee ARMCO’s professional services division, which focuses on expanding usage and understanding of the company's technology and data products by working closely with clients to configure the ACES platform for maximum efficiency and return on investment.
“As a former client, Sharon knows firsthand the operational challenges that the industry faces and how ACES can be leveraged to save costs, introduce efficiency and transparency and reduce risk to financial institutions,” said Avi Naider, CEO, ARMCO. “With her vast experience implementing ACES across multiple divisions at a large bank and across multiple clients as a director at ARMCO, Sharon is the perfect fit for this important position at the company.”
Reichhardt brings over 25 years of mortgage industry experience to her post. Prior to joining ARMCO, she spent 20 years at EverBank, where she held various management level positions, primarily in quality control. During her tenure at EverBank, Reichhardt was the primary administrator of the ACES platform across several divisions at the bank.
“I know firsthand how much time and effort it takes for companies to get the most out of a technology as powerful as ACES,” Reichhardt said. “I’m excited to lead the company’s customer success initiative and ensure that more and more ARMCO clients have access to experts who truly understand the intricacies of both their business and the technology. Driving efficiency throughout the full loan origination and review cycle–from pre-funding, to post funding to post-closing and to servicing is what we aim to achieve for all of our clients.”
ARMCO delivers web-based enterprise transaction and loan risk mitigation software solutions, as well as data and analytics to mortgage lenders, servicers, investors, and outsourcing professionals.