HLP, a collaborative created in 2009 that engages the key stakeholders who work with families on homeownership, announced Monday that homeowners suffering from property damage due to Hurricanes Harvey and Irma, as well as any other natural disasters, can visit their website and inform their mortgage company about their need for assistance.
According to HLP, homeowners won’t be required to provide mortgage loan information or other documents if they register on the website. Individuals nationwide will be able to establish a permanent record informing their mortgage company that their home has been damaged.
Of the 20 largest US mortgage servicers, 19 use HLP’s communications platform to exchange information about homeowners in distress and can access information filed there.
“During this time of need, HomeownerConnect.org is a safe, dependable way for homeowners to directly notify their servicer about any property damage, flooding, or other problems that will affect their ability to make their mortgage payments,” said Mark Cole, HLP’s CEO. “Our communications platform is a quick and easy way for homeowners, nonprofit counseling organizations and others to have a permanent record of their damage while they focus on recovering from a major disaster.”
HLP’s Homeowner Connect platform is powered by IndiSoft’s RxOffice.
Homeowners affected by the devastating hurricane may be able to suspend their mortgage payments for up to 12 months or take advantage of others relief offers from their mortgage servicer. Freddie Mac, Fannie Mae, and the U.S. Department of Housing and Urban Development have announced various efforts to help homeowners.
For homeowners that would like to submit documents to their mortgage companies requesting suspension of mortgage payments or other assistance, HLP will have a new process in place by September 23 to allow them to upload those documents via HLP.org or HomeownerConnect.org.