Fannie Mae has awarded Computershare Loan Services “STAR Performer” status for general servicing. In its report, Fannie Mae also awarded Computershare a “green” rating for all four assessment areas: investor reporting and accounting, loan administration, customer service and collections.
Fannie Mae says its Servicer Total Achievement and RewardsTM (STARTM) Program is reserved for “top performing servicers” and provides recognition by assessing their processes, quality control, reporting, training and personnel.
“We’re delighted to have won such a high accolade from such a respected voice in our industry, said Tom Millon, CEO of Computershare Loan Services. “Our new status as a recognized STAR Performer reflects Computershare’s commitment to high standards as well as our focus on supporting our clients and their customers,” he added. “I’m very proud of the efforts made by our team across the country to improve service every day, and I know we’ll all be determined to ensure that next year’s report awards us even better scores.”
Fannie Mae bases its analysis on a “STAR Performance Scorecard”, which assesses the servicer against others with similar credit characteristics.
Computershare Loan Services is an international third-party mortgage servicing company, currently administering over $100 billion of assets.
"We continue to invest in technology and servicing enhancements globally and in mortgage servicing rights across the USA. We help mortgage lenders optimize the performance of their portfolios and support hundreds of thousands of borrowers throughout the lifecycle of every loan. Our expertise, experience and understanding of large volumes of complex financial data also help us provide insight and services to mortgage providers, investors and real estate professionals."