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RFC Adds Industry Veteran as Director of Operations

""Residential Finance Corporation (RFC)"":http://www.residentialfinance.com/ has hired a new director of operations for the company's recently opened location in Charlotte, North Carolina. The national mortgage lender has named industry veteran Leslie Bondy to the leadership position for RFC.

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With more than 20 years of industry experience, Bondy will be responsible for all mortgage lending operations in RFC's Charlotte branch. Her duties encompass processing, underwriting, and closing loans for the company.

Bondy joins RFC from her previous role as a senior program manager and operations director for ""Zenta Mortgage Services"":http://www.zenta.com/.

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While with Zenta, Bondy guided production and processing for 375 mortgage professionals. Additionally, Bondy led development and implementation of a detailed diagnostic evaluation which established success rates for Zenta's personnel.

Commenting on Bondy's hiring, RFC's chief operating officer, Doug Harris, said, ""As we continue to experience tremendous growth, it's important to have skilled and experienced leaders in place to ensure we manage that growth and provide the very best customer experience for employees and customers.""

Continuing his statements, Harris added, ""Leslie has a proven track record at large mortgage companies where her achievements in building efficiencies, quality and customer service were impeccable. We look forward to her contributions and are delighted to have her on our team.""

""My professional background and experience are an excellent fit for the position at RFC,"" Bondy noted of her decision to join RFC. ""The company is growing rapidly, all loan officers are very customer-focused and are home financing experts. We want to continue developing processes that make sense and allow them to effectively complete their jobs. I'm looking forward to crafting just the right processes that will streamline our operations for better efficiencies.""

About Author: Abby Gregory

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