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Organizations Reach Out for Borrower Mortgage Relief Assistance

This week, a group of housing organizations sent a letter to several government officials regarding mortgage relief options for homeowners living in areas affected by the natural disasters.

The letter was specifically addressed to leaders of the U.S. Department of Housing and Urban Development (HUD), U.S. Department of Veterans Affairs (VA), the U.S. Department of Agriculture (USDA), the Federal Housing Finance Agency (FHA), the Consumer Financial Protection Bureau (CFPB) and Ginnie Mae.

In the letter, the organizations ask for their specific leadership to prevent further devastation in communities that were hard hit by Hurricanes Harvey, Irma, and Maria, and the recent wildfires in California.

“The options available to homeowners affected by natural disasters should be strengthened, and should be available to all homeowners, regardless of who owns, insures or services their mortgage,” the organizations wrote.

In reaction to the letter, Ray Barbone, Chairman of the National Mortgage Servicing Association (NMSA) and EVP of Mortgage Services at BankUnited said, “NMSA  is committed to ensuring that homeowners affected by the natural disasters of the recent months are protected.”

“The mortgage servicing industry looks forward to continuing active participation in the process of aiding residents in returning to their homes,” Barbone continued. “It is in the best interest of all parties—lenders, government entities, and most importantly homeowners—that prudent steps be taken to ensure that homeowners have a clear understanding of their options under this unique set of circumstances.”

Barbone added that since the onset of these disasters, NMSA leadership has been in regular communication with leaders from HUD, FHFA, the GSEs and other federal stakeholders for the purpose of developing prudent and responsive servicing policy in the name of preserving homeownership for those who wish to remain in their homes.

“The mortgage servicing industry will continue our practice of open communication with all interested parties and we remain confident that federal housing authorities will sensibly address the existing needs of homeowners,” said Barbone.

The letter addressed factors and provided recommended terms including; disaster relief forbearance, disbursement of insurance proceeds, media outreach, and post-forbearance periods.

Regarding disaster relief forbearance, the group proposed allowing affected homeowners to hit pause on their mortgage payments while they are responding to the emergency, assessing their financial situation, and putting their lives back together. According to the letter, “homeowners shouldn’t be penalized for needing help in the wake of a disaster.”

A few of the recommendations outlined in the letter include:

  • Automatic 90-day forbearance for all homeowners living in an area affected by a disaster, regardless of whether the servicer has successfully made contact with the borrower.
  • Clear eligibility for extensions of forbearance of up to 12 months.
  • Homeowners experiencing extreme hardship, including those who are displaced while
    rebuilding or who are living in very hard-hit communities, should be eligible for up to a 24- month forbearance based on clear guidelines.

Additionally, the letter addressed the concern for homeowners needing immediate resources to stabilize their homes, recommending that mortgage servicers should be, “instructed to release up to $10,000 up-front made payable only to homeowners and to release the balance of the funds as homeowners rebuild.”

Other recommendations included media outreach, proposing written materials and spoken communications should be available in languages prevalent in affected areas with significant limited english proficiency (LEP) populations—including nearly 1 million in Houston, Texas, approaching 1.5 million in Miami, Florida, and 2.8 million in Puerto Rico.

In the end, the organizations thanked HUD Secretary Ben Carson, VA Secretary David Shulkin, USDA Secretary Sonny Perdue, FHFA Director Mel Watt, CFPB Director Richard Cordray, and Ginnie Mae President Michael Bright, for the “consideration of our recommendations.”


The letter was signed by the following organizations:

  • Americans for Financial Reform
  • Center for American Progress
  • Center for New York City Neighborhoods
  • Center for Responsible Lending
  • Empire Justice Center
  • Jacksonville Area Legal Aid, Inc.
  • The Leadership Conference on Civil and Human Rights
  • National Community Reinvestment Coalition
  • National Community Stabilization Trust
  • National Consumer Law Center, on behalf of its low-income clients
  • National Fair Housing Alliance
  • National Housing Resource Center
  • National Low Income Housing Coalition
  • UnidosUS


To view the full letter, click here.

About Author: Nicole Casperson

Nicole Casperson is the Associate Editor of DS News and MReport. She graduated from Texas Tech University where she received her M.A. in Mass Communications and her B.A. in Journalism. Casperson previously worked as a graduate teaching instructor at Texas Tech's College of Media and Communications. To contact Casperson, e-mail: [email protected].

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