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Tag Archives: Attorneys & Title Companies

Customer Satisfaction with Originators Rises, Quicken’s Reign Continues

Customer satisfaction with mortgage loan originators reached a seven-year high this year with Quicken Loans earning the highest ranking for the fourth year in a row, according to the J.D. Power 2013 U.S. Primary Mortgage Origination Satisfaction Study. Five originators earned scores above the industry average. Topping the list was Quicken Loans with a score of 841 out of 1000. The remaining four lenders to outrank the industry average are BB&T (798), U.S. Bank (783), PNC Mortgage (778), and Chase (773).

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Housing Affordability Suffers in Third Quarter

Steady gains in home prices and rising mortgage rates across the United States contributed to weakening housing affordability in the year's third quarter, the National Association of Home Builders (NAHB) reported Thursday. According to the association's Housing Opportunity Index (HOI), 64.5 percent of new and existing homes from the start of July through the end of September were considered affordable to families earning the national median income of $64,400. That share is down from 69.3 percent in the second quarter.

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Down Payments Continue to Decline in Third Quarter

The third-quarter average is down 2.74 percent from the previous quarter, according to LendingTree, which suggested in a press release that the drop is due to a slight loosening of standards by lenders across the nation. The lowest average down payment percentage in the third quarter took place in Nebraska, where down payments averaged 12.5 percent of loan values. South Dakota (12.8 percent), Arkansas (12.9 percent), and Alabama (12.9 percent), followed, all with averages under 13 percent for the quarter.

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