The government alleges that Quicken had a "value appeal" process in place where Quicken would request an inflated value for a home appraisal if the appraisal was too low to approve for a loan, and that the lender granted "management exceptions" in which managers would allow underwriters to break the rules to approve a loan. According to the complaint, Quicken's most senior executives were aware of these practices based on several emails.
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