Tennessee-based Franklin American Mortgage has announced a new and improved customer application platform. According to the company, this digital experience makes it easier than ever for homebuyers to submit all required documentation when applying for a loan from their mobile device or desktop computer.
Through this application system, borrowers have the option to submit documentation on their schedules, including on nights and weekends. Recent studies have shown that the streamlined process allows up to 80 percent of borrowers to complete their applications in just one sitting. Additionally, borrowers can directly link their financial accounts to the portal, giving loan officers and processors the access they need to quickly verify income information.
“Homebuyers and loan officers have suffered for too long with passing large amounts of paperwork while trying to coordinate their schedules to finish an application. As a technology-driven company, we knew there had to be a better way and integrating our tools with Blend’s digital platform simplifies the entire process with transparency,” said Matt Rider, CIO at Franklin American Mortgage. “We take great pride in our commitment to exceptional customer service and this is just the first piece of the digital transformation underway at Franklin American Mortgage.”
Franklin American Mortgage is a privately-held mortgage banking firm headquartered in Franklin, Tenn. and licensed to provide residential mortgages across the nation. For nearly a quarter of a century, FAMC has been an industry leader committed to helping families and individuals achieve their dreams of homeownership. For more information about the company and its services, please go to www.franklinamerican.com. Equal Housing Lender, Company.
The new digital customer experience is powered by Blend, a San Francisco-based fintech company providing technology platforms for mortgage lending.